By commissioning or purchasing from Psycho Wolf Studios, you agree to the following terms and conditions. These terms are subject to change without notice.
Quotes are strictly an estimate of the overall price regarding what you are interested in ordering. In no way do they bind you in a contract with us, nor are they an affirmation that your commission has been accepted. Quotes are only valid for Thirty (30) days from the date they are answered.
Custom characters are required to have a clear 2-3 View reference of the character. This can be through various artworks, photos of existing suits, or most importantly Reference Sheets. You must have a clear view of the front, back, arms, legs, tail, and head. Any markings or colors inconsistent between artwork, photos, ref sheets, etc. must be addressed in the quote email. Fur colors will be matched to the references provided. If you have preferred fur choices or colors, you must inform us. If the quality of the fur you have chosen is in our opinion substandard, we are free to use a higher quality fur of similar or alike colors at our own discretion. Fur colors vary frequently so it is solely our authority to choose which colors best represent references provided. On occasion, a fur dye lot or a certain style will be out of stock and may not be reproducible. By commissioning us, you relinquish the rights to us to make the final decision in what fur colors and types to use for your character. We will do our best to work with you to get the exact colors and fur types you had in mind, but it is not guaranteed.
Descriptions of characters, as well as references photos of real-life animals are also welcome, however they are subject to our own interpretation. We have the final say with any design or concept that does not have a strict reference of it.
Psycho wolf studios has its own specific design. We specialize in toony fursuits and will generally stay within that realm of creativity. References provided that are more realistic, or otherwise far away from a toony design are indeed acceptable but will only be used as a guide to making a toony fursuit. We will only attempt designs outside of our style when strictly agreed upon in a quote email with the commissioner. We will not replicate any other makers styles.
Psycho wolf studios is an ever-changing and adapting company. Older, outdated designs of any of our products, sculpts, molds, etc. may no longer exist and can be refused to work with at our discretion.
Any failure to abide by the following rules may result in a fursuit that does not adequately match what you had in mind.
Artistic liberty characters are not required to have any forms of Reference. Any reference material provided may be taken into consideration but does not have to be used in the final outcome of the fursuit. With artistic liberty, we only allow the choice of species and additional features. We will make the decisions when it comes to color, markings, and designs, although we do allow suggestions as to which direction this character wants to be taken.
A NON-REFUNDABLE down payment of 40% is required to secure a spot in our queue. A full payment on your suit is required before beginning work. For payment, we currently accept credit, debit, bank transfers, money orders, and cashapp for all US customers. We can accept checks, if necessary, but we would prefer a different form of payment. Any international customers will be charged via PayPal. Checks will be required to clear before your slot is considered secured. Keep this in mind as our queue fills fast and any delays in paying the deposit may result in termination of your quote. Our queue is based on the order in which suits are paid off. For example, someone who pays off their suit in full will be completed before someone who is on a payment plan.
We do accept payment plans. We expect consistent payments, but we understand that emergencies do occur, so anyone structured with a payment plan has 6 months from the initial down payment to fully pay off their suit, or your commission will be dropped with no refund.
In the event that you choose a payment plan, you agree that it will be through PayPal or cashapp as friends and family, If it's through goods and services you will be required to pay an additional 20% due to the goods and services agreement via PayPal.
best to meet any self-imposed deadlines but are not required to make them
Anything agreed upon by both parties in writing, whether by email, FA notes, instant messenger chat, is a binding contract. By placing a down payment for a suit from Psycho Wolf Studios you accept to work with us and agree to these terms and conditions. Please keep a record of any transactions, conversations, or emails we conduct
All suits we make have a 60-day warranty from the date of shipping. if considering the warranty, please have the shipping post marked within 60 days, otherwise, fees may be applied to otherwise free services. The warranty includes but is not limited to holes or ripped seams, incorrect sizes of parts such as head, bodies, hands and feet, and areas where adhesives fail. This warranty will NOT cover wear and tear, self-inflicted damage, and incorrect sizing of parts of which the commissioner is accountable for (for example, having size 8 shoes but requesting a suit with size 6 shoes, or giving improper body measurements and receiving a suit that's either too small or too baggy). Any outside modifications (that have not already been given the okay by us) voids the warranty and any adjustments/repair thereafter will require payment. You will receive confirmation and a schedule of when these fixes will be made. Please bear in mind there will be delays to fursuits outside of warranty. We reserve the right to void warranty at our discretion.
Refunds are not available for the 40% deposit, regardless of circumstance. Once a costume is complete, a refund is no longer available. If a commission happens to be cancelled during construction, a refund will be warranted based off what work has already been done. This reflects the remaining 60% of the total cost and is calculated by hours worked on the suit and materials used. We hold the right to refuse and refund in full at our own discretion.
After confirming your slot via deposit payment, you are in our system and your order is placed. If there are any changes you may come across, they must be made before work on your commission is started, otherwise they are subject to delays. Some changes are small and easy to edit, such as adding eyelids and eyebrows, or changing a color without affecting the pattern of the body. Choosing to have a different character done, editing a current character with multiple new colors or markings, or requesting additional large parts, may incur an extra cost and prolong your time in queue. Please bear this in mind if you plan any debut dates, as new changes unaccounted for may cause us to have to adjust our schedule.
We do indeed offer work in progress photos! The best place to go for them is on telegram, Twitter. Facebook, Bluesky, And Instagram.
When work begins on your project, we will create a chat with you using your most preferred method of communication (we prefer Telegram) but can use another method if needed.
Bear in mind that not all fur and fabric colors exist, and colors that do may also be impacted by dye lot and quality. We will do our best to match our furs to what reference material you provide.
We reserve the right to post any work in progress photos on social media and websites. If you plan to debut your fursuit and wish to keep it a secret, please express this in the quote email.
All commissions are subject to possible delays. Any commissions not under rush deadline do not have any guaranteed completion dates. Any dates discussed are estimates, which are subject to change based on multiple factors including but not limited to the complexity of projects, position in the queue, and our overall workload.
Guaranteed con deadlines will incur an additional fee of 25%-50% of the cost of the whole project being commissioned. This will be considered on a case-by-case basis dependent on several variables; including but not limited to: Commission date, con date, proximity of con, number of currently available rush fee slots.
A con deadline will be considered fulfilled if the suit is completed at least 5 business days before the first day of the convention. (Or otherwise agreed upon date or event) Expedited shipping for con deadlines must be covered by the commissioner at the time of shipping.
If for whatever reason the agreed-upon deadline is not made, the rush fee will be refunded. This offer will not include last-minute changes to date, time, or location. (We are not responsible for any delays that may arise from postal services being slowed, if the package is stuck in customs, or lack of communication on the part of the commissioner that might impede expedited delivery).
In the event that the suit is finished and completed by the agreed-upon deadline and the client has not completed all required payments for the suit the client has up to 90 days to make all payments and agrees to pay a storage fee of $50 per month up to the 90 days. If the client fails to secure proper payment and storage fees the client agrees to forfeit their suit and the suit will be put up for auction to cover the remaining expenses for the studio (Psycho Wolf Studios) and will not receive a refund of any kind
Shipping within the United States will be conducted by United States Postal Service Priority shipping with tracking. Expedited shipping will be at the expense of the commissioner. Please consider this if you wish to have your fursuit shipped in time for a convention.
International shipping is through the United States Postal Service International Shipping with tracking.
The cost of shipping will be determined when your suit is boxed and weighed. It is required before shipping a suit out. Return shipping for repairs, adjustments, etc will be at the cost of the commissioner.
Repairs and/or alterations outside of the warranty are at the cost of the commissioner including shipping and return shipping. We may be able to give you an estimate on the cost of the repair, though it is subject to change. Once we have the suit inspected, we will be able to give you the exact cost of the repairs as well as the completion time. We will not return a fursuit until it is fully paid for.
If you're sending in your fursuit to us to get alterations or repairs, we require that the suit MUST be clean before you send it in. We refuse to work on a dirty bodysuit for cleanliness reasons. If you send us a bodysuit that is dirty, a cleaning fee will be applied. Cleaning a fursuit takes a lot of time so please do it beforehand.
Delays will occur from time to time. We post any delays on our social media so if there are any questions, please look there or send us a message on Telegram at Tetris3984. Any delays override deadlines agreed upon in email. We will do our best to meet any self-imposed deadlines but are not required to make them
Anything agreed upon by both parties in writing, whether by email, FA notes, instant messenger chat, is a binding contract. By placing a down payment for a suit from Psycho Wolf Studios you accept to work with us and agree to these terms and conditions. Please keep a record of any transactions, conversations, or emails we conduct.
Any legal proceedings or disputes must be settled within the state of New Mexico in the county of Bernalillo
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